Transport Insurance Policy

This transport insurance policy governs the optional Transport Insurance offered by VinsGrandsCrus to cover certain risks that may occur during the shipment of your order.

1. Purpose of the insurance

This policy covers, within the limits defined below, the risks of loss, theft or physical damage affecting the goods sold by VinsGrandsCrus during transport between the place of dispatch and the delivery address provided by the Customer.

This insurance is optional and applies only if it has been expressly selected at checkout.

2. Insurance premium

The insurance premium is calculated on the net (excl. VAT) value of the insured goods (excluding shipping costs), according to the destination area:

• France: 1.5% of the net value of the insured goods
• Europe: 2% of the net value of the insured goods
• Asia: 3% of the net value of the insured goods
• Other destinations: 5% of the net value of the insured goods

The insurance premium is non-refundable once the order has been shipped.

3. Scope of coverage

• Total or partial loss of the shipment
• Theft occurring during transport
• Breakage or physical damage rendering the goods unfit for sale or consumption

Compensation is strictly limited to the net purchase value of the damaged or lost goods.

4. Exclusions

• Minor cosmetic defects (labels, capsules, fill levels)
• Natural variations inherent to wines and spirits
• Damage caused by improper storage after delivery
• Indirect or consequential losses
• Claims not complying with the conditions set out in Article 5

5. Mandatory conditions of validity

5.1 At delivery

• Inspect the parcel in the presence of the carrier
• Refuse the parcel or make written, precise and justified reservations on the delivery note

Any delivery accepted without written reservations or without signature shall be deemed compliant and shall void the insurance.

5.2 After delivery

• Confirm the reservations with the carrier within 48 hours
• Notify VinsGrandsCrus within the same timeframe with supporting documents

6. Compensation

After review of a complete and admissible claim, VinsGrandsCrus may, at its discretion, replace the goods, issue a credit note, or refund the insured amount.

7. Liability without insurance

If the transport insurance is not selected, the goods travel at the Customer’s own risk.

8. Acceptance

Selecting the transport insurance option constitutes full acceptance of this policy.